Hotel Front Office Operations (Code 360)

Introduction

With travel increasing day-by-day, whether it is for business, pleasure or for any other reason, there is a mushrooming growth of hotels-big and small. At the same time there is a demand for people to work in these hotels. Most people working in smaller hotels learn on the jobs which proves expensive. Hence there is a growing demand for trained persons who are able to perform the basic front office operations in a hotel, efficiently.

Objectives

After going through this course, the student will be able to:

acquaint with various categories of hotels;
acquaint with various departments of a hotel;
develop a sense of work ethcis.
develop a pleasing manner while dealing with the customers.

Job Opportunities

wage employment: as a junior front level worker in any establishment

Course duration

1 Yr The credit of can be transfered aganist any one academic course.

Scheme of study

  • Theory: 40%
  • Practical: 60%

Entry level qualification

Education : Class X pass

Scheme of evaluation

Internal assessment: 20 marks
External examination
Total Marks - 100
1. Theory 40% 40 marks
2. Practical 40% 40 marks

Passing criteria

  1. 33% in Theory
  2. 33% in Practical
  3. 33% in Internal Assessment

Separate pass in Theory, Practical and internal assessment is necessary.

Course contents

Important Links